1. Google Groups as shared mailbox

Google Groups can function as a shared mailbox with a individual email address, allowing teams to manage and collaborate on incoming and outgoing communications effectively.

Every Google group will have a group-admin who will delegate group rights to the members. Contact your group-admin or @JD to join the desired group to get access to the shared mailbox.

Here are the key features of using Google Groups as a shared mailbox:

1. Receiving External Emails:
2. Sending Emails:
3. Internal Communications:
   • Members can interact through email threads directly within the group, providing a centralized location for all communication.
4. Email Task Assignments:
   • You can assign tasks related to incoming emails. This helps in tracking responsibilities and ensures that no emails or tasks fall through the cracks.
5. Collaboration and Visibility:
   • All communications within the group are visible to its members, promoting collaboration. Team members can see responses, add comments, or provide additional information as needed.
   • You can link files or collaborate on documents directly within the group’s conversations, enhancing productivity and keeping all related content connected.

List of Groups (status quo)

Use Google Groups as shared mailbox

1. Navigate to Google Groups
2. Use the conversation dashboard to receive and send out emails.
3. All incoming group Emails (shared mailbox emails) will also be redirected to your user Gmail Inbox

Groups settings:

1. Click on “Group setttings” → “General” → mark “collaborative inbox” and “enable shared labels”

   

2. Now scroll to “default sender” → mark “group address”